Hospitality Marketing + CRM Specialists
We help hotels, restaurants and hospitality groups make money and save money. Full-service marketing and CRM management from one accountable team, at an average cost of sale of just 4%.
Partners With
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Lower Cost. More Revenue. One Partner.
Specialist marketing and CRM for hospitality businesses.
Reduce costs
25%
Cheaper than hiring in-house.
One team, every channel
One fixed monthly cost
Fixed for 12 months
Grow revenue
10%
Grow turnover by an average of 10%.
More direct bookings
Repeat guests rewarded
£300,000 extra on £3m
One partner
3
Marketing, CRM and Automation.
Core Marketing
HOSPA CRM
HOSPA Automation
Three Products. One Goal: Revenue.
Everything we do comes back to revenue and return on investment. Choose one product or all three; either way, you get one accountable team.
Core Marketing
One fully managed package that covers every marketing service your business needs, run by a single accountable team so you pay for returns, not for building a department.
Account Management
One dedicated point of contact leading strategy, coordinating every channel and reporting monthly.
Digital
Conversion-focused websites built and continuously developed, backed by analytics, Google Business Profile management and privacy-first tracking.
CRM Management
Customer data turned into repeat business through segmentation, retargeting and lifetime-value tracking across leading platforms.
SEO & AEO
Visibility across Google rankings and AI answer engines, tracked end to end with SEMrush.
Social Media Marketing
Platform-specific content and data-led scheduling that convert followers into enquiries.
PPC (Meta & Google)
Paid campaigns tracked through to real conversions and sales, with budgets flexed to business need.
Email & SMS Marketing
Automated, segmented campaigns with continual A/B testing for one of marketing’s strongest ROIs.
PR & Events
Press, thought leadership and events that earn the trust paid channels can’t buy.
Graphic Design
In-house creative across every asset, keeping the brand consistent and every channel performing better.
Ad-Hoc Services
Videography, photography and print added project-by-project, without inflating the monthly investment.
HOSPA CRM
A hospitality-built guest data platform that unifies ResDiary and Guestline data into one diner profile and turns it into automated, measurable repeat covers. Fully managed by our team as standard, with HOSPA Loyalty available as an add-on.
Unified Guest Data
Restaurant covers and room stays merged into one clean profile: a single view of who is booking, dining and returning.
Loyalty & Rewards
Optional add-on: configurable points, stamps, tiers or visit-based rewards across F&B and accommodation, driven by existing ResDiary transaction data. Recommended for rewarding your active, returning diners.
Smart Segmentation
Live audiences built on real behaviour (visit frequency, spend, last booking, preferred site) with no data science team required.
Automated Guest Journeys
Post-dine, post-stay and birthday messages and rewards triggered automatically so marketing runs in the background.
Win-Back & VIP Recognition
Lapsed diners re-engaged and top regulars recognised automatically, turning the data into retention without manual effort.
Direct Communications
Hospitality-built email, or clean ESP integration, sent from the same platform that holds the data.
Guest Performance Reporting
Visit frequency and spend lift tracked in straightforward dashboards built for multi-site operators.
Loyalty & Campaign Impact
Clear reporting on loyalty programme performance and campaign results, focused on the metrics that matter rather than vanity email stats.
Purpose-Built Integrations
Deep, reliable ResDiary and Guestline connections with room to add more, keeping the platform focused rather than heavy.
Fully Managed Service
Our specialists run the data, segments, automations, campaigns, loyalty and reporting every month as standard, so the CRM delivers without taking hours from your team.
HOSPA Automation
A hospitality-built guest data and loyalty platform that unifies Guestline and ResDiary data into one profile and turns it into automated, measurable repeat business.
Unified Guest Data
Room stays and restaurant covers merged into one clean profile: a single view of who is staying, dining and returning.
Loyalty & Rewards
Configurable points, stamps, tiers or visit-based rewards that work across accommodation and F&B, driven by existing transaction data.
Smart Segmentation
Live audiences built on real behaviour (stay frequency, spend, last visit, preferred site) with no data science team required.
Automated Guest Journeys
Post-stay, post-dine and birthday messages and rewards triggered automatically so marketing runs in the background.
Win-Back & VIP Recognition
Lapsed guests re-engaged and top guests recognised automatically, turning the data into retention without manual effort.
Direct Communications
Hospitality-built email and SMS, or clean ESP integration, sent from the same platform that holds the data.
Guest Performance Reporting
Visit frequency and spend lift tracked in straightforward dashboards built for multi-site operators.
Loyalty & Campaign Impact
Clear reporting on loyalty programme performance and campaign results, focused on the metrics that matter rather than vanity email stats.
Purpose-Built Integrations
Deep, reliable Guestline and ResDiary connections with room to add more, keeping the platform focused rather than heavy.
Light, Intuitive Experience
A clean, easy-to-navigate interface designed for everyday hospitality teams, free of unnecessary complexity.
TRUSTED BY HOSPITALITY BUSINESSES ACROSS THE UK
Case Studies
Meta Ads delivering website visits at 30p each (cost per click).
Summer 2026 accommodation revenue up 13.5% year on year.
7x social media reach year on year.
Social media reach up by 79% year on year.
Website booking conversion rate up by 35% in the last six months.
Accommodation revenue up 36% year on year.
SEO — organic search delivering 44% of website users.
Direct website traffic up 82% year on year.
Integrated With All the Tools You Already Know and Love
Ready to Grow Your Revenue?
Enquire Now
Frequently Asked Questions
Some of our most popular questions. If you’d like to know more, contact a member of our team today.
On average, our clients pay £4 in fees for every £100 of revenue we generate for them – an average cost of sale of 4%. We track every booking, cover and sale back to its source, so your cost of sale is measured, not estimated.
Everything we do is tracked through to revenue. Bookings, covers, ecommerce sales and enquiries are attributed to the channel that drove them, and reported to you every month in plain figures.
We’re partners of Access, Guestline, ResDiary and Acteol, with deep, purpose-built connections to Guestline and ResDiary at the heart of our CRM work, and we work across leading CRM platforms including Mailchimp, Optimove and Microsoft Dynamics, so your data flows cleanly whatever you run on.
Hospitality is our specialism – hotels, restaurants, bars and spas – but we also support a small number of B2B clients where our approach fits.
Have another question? Contact us
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